QUALITY POLICY

Our Commitment to Excellence

At Medford, our Quality Policy is designed to reflect our core purpose and organisational values. It serves as a foundation for setting and assessing our objectives, ensuring we meet customer, regulatory, and legislative requirements, while continually enhancing our management systems and customer satisfaction.

Core Principles

• Customer-Centric Approach:
  We are devoted to understanding the needs of our current and future customers. Our goal is to consistently fulfill their requirements and surpass their expectations with innovative and unique solutions.

• Leadership and Accountability:
  Our leadership team takes full responsibility for the effectiveness of our Quality Management System. They integrate quality-focused thinking across all business processes, champion continuous improvement, and empower our team to achieve our collective goals. We prioritize risk-based thinking and proactively assess risks and opportunities in our planning.

• Empowering Our People:
  We believe that our people are the heart of Medford. Their full engagement and involvement are crucial, allowing us to harness their talents for the betterment of our business and the satisfaction of our customers.

• Process Optimization:
  We are committed to achieving optimal results by managing activities and resources as interconnected processes. We fully embrace the plan-do-check-act cycle in both planning and executing our operations.

• Continuous Improvement:
  Continual improvement is a cornerstone of our Quality Management System. We strive to enhance all aspects of our operations, making it a central business objective.

• Data-Driven Decisions:
  Our decision-making processes are based on thorough analysis of relevant data and information, ensuring our actions are well-informed and effective.

• Collaborative Relationships:
  We recognise the importance of strong relationships with our external providers. We are dedicated to building and maintaining mutually beneficial partnerships with our suppliers, enhancing value creation for all parties involved.

Social and Environmental Responsibility

• Our policy extends to meeting the needs of other interested parties and addressing our social, environmental, community, regulatory, and legislative responsibilities.

Commitment to Quality Objectives

• We are dedicated to defining and continually reviewing our quality objectives to ensure alignment with our goals and customer expectations.

Communication and Accessibility

• This policy is communicated to all interested parties and made available to the wider community through our website, company noticeboard, and intranet.